We strive to offer our customers a clear and simple process for returning and getting a refund.

 

Return Period 

Items must be unused and still in their original packaging.

Customers can request a return within 15 days after the item is delivered.

 

Eligibility Criteria 

The item should be unused and in its original packaging.

A purchase receipt is needed to proceed with the return.

A photo or video of any damaged or defective item is required to start the return process.

 

Non-Returnable Items 

Items that have been used are not eligible for returns.

Certain products, such as opened pet food or customized furniture, may not be returnable due to hygiene issues or because they are customized.

Items that are damaged because of improper use are not eligible for returns.

Products that are not in their original packaging cannot be returned.

 

Return Procedure 

To start the return process, reach out to our support team at info@crucialmart.com and provide your order details.

 

Refund Process 

Once we receive and check the returned item, we will process your refund using the original payment method

Refunds are processed within 7 business days after the return has been approved.

Whenever possible, refunds are issued back to the payment method used for the original purchase.

 

Return Shipping Costs 

The customer is responsible for the cost of returning the item, unless the product was defective, damaged, or sent incorrectly.

 

To begin a return, contact our support team

at info@crucialmart.com or call +(1)7206047125 with your order details.

 Our team will help you with the return process if it applies.