Hill’s Science Diet Adult 1–6 Small & Mini Dry Dog Food, Chicken & Brown Rice, 4.5 lb Bag

Our Return & Refund Policy is designed to offer a clear and simple process for our customers. Please read the guidelines below carefully.

1. Return Period

Customers can request a return within 15 days after the item is delivered. Any requests made after 15 days will not be eligible for a return or refund.

2. Eligibility Criteria

To qualify for a return, the item must be:

* Unused, unwashed, and in its original packaging.

* Accompanied by the original purchase receipt or proof of purchase.

* For damaged or defective items, a photo or video must be provided to start the return process.

3. Non-Returnable Items

The following items cannot be returned:

* Opened pet food or pet hygiene products.

* Customized or personalized furniture.

* Items damaged due to improper customer use or assembly.

4. Return Procedure

To start a return, please contact our support team at info@crucialmart.com or call (+1) 720-604-7125 with your order details. If approved, we will provide you with the return shipping address instructions. Please do not send your purchase back to the manufacturer.

5. Return Shipping Costs & Methods

* Customer Responsibility: The customer is responsible for paying the actual return shipping costs, unless the product arrived defective, damaged, or incorrect.

* Return Label: We do not provide prepaid return shipping labels for buyers’ remorse. You must use a trackable shipping service to return the item.

6. Restocking Fees

We do not charge any restocking fees ($0.00) on returned items.

7. Refund Process & Timeline

* Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

* If approved, your refund will be automatically processed back to your original payment method within 7 business days.

Below is our estimated shipping transit schedule for all domestic orders within the United States:

• Our daily order cut-off time is 5:00 PM (EST) (Eastern Standard Time – Monday to Friday).
• Orders placed after 5:00 PM EST will be processed on the following business day
• Shipment Processing Time

• All orders are processed and packed within 1 to 2 business days (Monday – Friday).
• Orders are not processed, handled, or shipped on weekends or national holidays.

Material Composition & Product Care Instructions

At Crucial Mart, we ensure that all our products are crafted from premium-grade, safe, and durable materials. To guarantee the longevity and optimal performance of your purchase, please follow the composition and care guidelines specific to each product category below:

1. Kitchen & Dining Utensils

·         Composition: 100% Food-Grade, BPA-Free Silicone paired with natural Beechwood or Stainless Steel handles. Heat-resistant up to 446°F (230°C).

·         Care Instructions: Hand wash recommended for wooden-handled utensils using mild dish soap and warm water. Do not soak wooden elements in water for extended periods. Avoid using abrasive scrubbing pads to prevent surface scratches.

2. Home Decor & Smart Lighting

·         Composition: High-quality industrial ABS plastic, corrosion-resistant metals, heat-resistant ceramic, and heavy-duty glass components.

·         Care Instructions: Always unplug electronic devices before cleaning. Wipe carefully with a dry, clean microfiber cloth to remove dust. Do not use water, harsh chemical spray cleaners, or liquid detergents directly on electronic wiring, sockets, or battery compartments.

3. Home & Patio Furniture

·         Composition: Heavy-duty molded durable plastic, rust-resistant powder-coated steel frames, premium PE wicker rattan, and high-density PU leather or upholstered fabrics.

·         Care Instructions: For plastic and metal items, wipe down with a damp cloth and mild soap. For fabric or leather surfaces, vacuum regularly with a soft brush attachment and clean spills immediately with a blotting cloth. Avoid placing indoor furniture in direct, continuous sunlight to prevent fabric fading or material cracking.