Innqoo Candle Warmer Lamp with Timer & Dimmer, Height Adjustable Wax Melt & Jar Candle Warmer

Our Return & Refund Policy is designed to offer a clear and simple process for our customers. Please read the guidelines below carefully.

1. Return Period

Customers can request a return within 15 days after the item is delivered. Any requests made after 15 days will not be eligible for a return or refund.

2. Eligibility Criteria

To qualify for a return, the item must be:

* Unused, unwashed, and in its original packaging.

* Accompanied by the original purchase receipt or proof of purchase.

* For damaged or defective items, a photo or video must be provided to start the return process.

3. Non-Returnable Items

The following items cannot be returned:

* Opened pet food or pet hygiene products.

* Customized or personalized furniture.

* Items damaged due to improper customer use or assembly.

4. Return Procedure

To start a return, please contact our support team at info@crucialmart.com or call (+1) 720-604-7125 with your order details. If approved, we will provide you with the return shipping address instructions. Please do not send your purchase back to the manufacturer.

5. Return Shipping Costs & Methods

* Customer Responsibility: The customer is responsible for paying the actual return shipping costs, unless the product arrived defective, damaged, or incorrect.

* Return Label: We do not provide prepaid return shipping labels for buyers’ remorse. You must use a trackable shipping service to return the item.

6. Restocking Fees

We do not charge any restocking fees ($0.00) on returned items.

7. Refund Process & Timeline

* Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

* If approved, your refund will be automatically processed back to your original payment method within 7 business days.

Below is our estimated shipping transit schedule for all domestic orders within the United States:

• Our daily order cut-off time is 5:00 PM (EST) (Eastern Standard Time – Monday to Friday).
• Orders placed after 5:00 PM EST will be processed on the following business day
• Shipment Processing Time

• All orders are processed and packed within 1 to 2 business days (Monday – Friday).
• Orders are not processed, handled, or shipped on weekends or national holidays.

Home Decor Furniture:

Material: Hard, compact, fibrous, and porous wood used for a rich, warm, and elegant finish.

Usage: Suitable for indoor furniture, flooring, walls, lamps, and frames.

Care Instructions: Wipe with a dry cloth. Avoid moisture and direct sunlight.

Kitchen Products:

Material: Made with durable metals and premium heat-resistant plastic.

Usage: Ergonomically designed for everyday kitchen use.

Care Instructions: Clean with a soft damp cloth. Avoid using harsh chemical cleaners.

Pet Food:

Ingredients: Made with natural, high-quality, and vet-approved ingredients.

Usage: Formulated for everyday healthy pet consumption.

Care Instructions: Store in a cool, dry place. Seal the packaging tightly after each use.